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About Us

For the hair obsessed. By the hair obsessed.

At T3, we care about one thing: HAIR. Healthy, inspired, stop-you-in-your-tracks hair. We design tools for the woman who wants to style well and look great. The woman who wants her hair to make a statement (subtle or not) and radiate health. We design for you because we are you—a Lab of Women in the real world, unique in every way but our collective love of hair.

We recognize your distinctive hair needs in ourselves and won’t rest until we’ve met them. Together, we’ve transformed millions of styling routines through considered design, thoughtful innovation, and nearly two decades of fixating on every detail, down to the very strand. You could say we’re obsessed.

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Backorders will ship in 28 days.
Return Policy

Please email us directly at support@t3micro.com for assistance with returning your order. Our customer service team will help facilitate your return. 

Prefer to talk by phone? 866.376.8880 Mon-Fri 8 am - 4 pm PST

For orders purchased during this event, we will honor an extended returns timeframe, offering a full refund through January 31, 2026. Please allow approximately 1-2 weeks for return processing. You will receive a refund notification via email when your return has been processed. Once processed, please allow 3-5 business days for the refund to apply to your original form of payment. 

How do I ship my return?

You have two options:

UPS Label: Use a UPS label provided by T3. A fee of $13.50 will be deducted from your refund.

Own Shipping Method: Ship with your own carrier at your own cost. Keep tracking information for your records.

How will I receive my refund?

Once we receive and inspect your returned item, we will process your refund to the same payment method used at the time of purchase. Please allow some time for the refund to appear on your statement, depending on your payment provider.

How long does it take to process a return?

After we receive your returned item, it typically takes 1-2 weeks to inspect and process the return. You will receive an email notification once your refund has been issued.

Can I exchange an item?

We’re sorry, but exchanges are not eligible for items purchased during this promotional sale.

What if I need help with my return?

If you have any questions or need assistance with your return, please contact our customer support team. We are available to help you with any concerns you may have.

Warranty Claim

If you are experiencing an issue with your product and would like to obtain service under warranty, please submit a Warranty Claim. Our Customer Service team will respond to your request within two business days. 

2-Year Warranty: Comprehensive coverage and support

Did we answer your question? If not, please contact us.